Terms and Conditions
If you continue to proceed and use this website, you are agree to comply and be bound by the following terms and conditions of use. Please kindly aware of these Terms and Conditions before proceeding or making any purchase in Alpha Go store. Upon checking out from our store, it means that you acknowledge our terms and conditions. You should read and understand the terms and conditions before making any purchase at our site.
Prices and availability of product
Prices, specifications and availability of products are subject to change without prior notice. Due to the dynamic nature of the games and IT industry, description may not reflect current technical information. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Product accuracy will be depends on the title or product model on title. All confirmed order or paid order is not final. We will have the rights to cancel the order and refund even you had paid..
Lost damages
We shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, you have the right to claim from the courier company. We could also help you to claim for the damages on the items during the courier process.
Warranty
We provides a 1 Year Manufacturer/Distributor/Supplier Warranty on major products unless otherwise stated on above. For 2nd year or above warranty, you may send back to us also but we will charge a service charge for sending warranty. The warranty covers any hardware defects and excludes any software issues, power surge and others. Neglecting and unauthorized repair/modification will not be covered under the warranty. Please kindly refer products manufacturer warranty claim details. Buyers also may send it back directly to our Showroom Service Center of the respective product for the warranty process. We will be glad to assist you.
One to one exchange
We allowed one to one ex-change for those item death on arriving. Please direct contact us and return back the item with full original packaging within 7 days only. We will ex-change one new unit to you instantly. Visible physical damage will not be entitle one to one ex-change.
Out of stock
We unable to ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.
Combine shipping
Due to our product is selling at lowest price tag, combine shipping and calculation may varies due to weight limitation for international buyers. Sometimes some heavy product combine shipping will not be calculate accurately especially for international shipment. We got the right to request buyer to top-up for the DHL Express shipping charges.
Guarantee
Every effort is made to ensure your satisfaction. If you are unhappy with the service or product, kindly contact us. We will do our very best to resolve your problem.