Privacy Policy
Alpha Go is committed to ensuring that the privacy of customers is protected. This privacy policy is formulated in accordance with the Personal Data Protection Act 2010, which describes the method on how information is collected and will be used and customer choices with respect to your Personal Data. This privacy policy discloses the privacy practices for Alpha Go website. This privacy policy applies only information collected within this website. It will notify customers regarding on what personal information is collected from the website, how it will be handle and whom it will be shared among. Apart from that, it will also stated about the choices that available regarding the use of data and the security procedures to protect any misconduct or misuse of the information.
1. Information Collection, Use, and Sharing
Alpha Go is the sole owner of the information collected at the website. It only have access to collect information that customers voluntarily provided to us via registration or enquiries. Alpha Go will not sell, rent or misuse the private information to anyone regardless any circumstances. Alpha Go will use the information to respond to customers, regarding any enquiries that have been sent to us. Alpha Go will not share the information collected to any parties outside of the organization, except the necessary to fulfill the request that is shipping the products to your doorstep via courier. Unless the customers requested not to disclose any information, then Alpha Go will contact the customers via email to notify customers regarding promotions, new products and services or any changes to the privacy policy.
2. Customer Access to and Control Over Information
Customers may select any future contacts from Alpha Go at any time. Customers can do the following at any time by contacting us via the email address (Alphagamesmy@gmail.com) or directly call us at; 016-6767023 to review what data that Alpha Go have about the customers, changes of data, deletion of data, or any concerns regarding the use of the personal data.
3. Security
Alpha Go safeguards the customer's information. When the customers submit sensitive information via the website, the information will be protected both online and offline. Alpha Go does not collect financial information that is credit card data as customers make the transactions at the respective selected bank that customers choose to transfer the payment to. Upon making the transactions, customers have to be alert that whether the bank site information is encrypted by checking the URL of the web browser availability of https in front of the address of the web page. The encryption of data and secure payment information relies on the merchant account that is the respective panels of bank not on Alpha Go .
4. Registration as member
Upon registration as a member on Alpha Go, we will use your personal information that is contact number and email to send you about our latest deals, new products, or updates regarding privacy policy and others.
5. Updates
Alpha Go Privacy Policy may change from time to time and all updates will be posted on the website and will be notified to every customers via email.
6. Subscription Alpha Go e-newsletter
Subscriptionof the e-newsletter, you will receive any promotional emails, promotions, new products in store, news, gaming tips and others from Alpha Go
Returns Policy
Alpha Go offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods
(only for manufacturer defects only).
We will be only accept returns from customers with the conditions of;
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Returned sealed in the original, unopened, undamaged packaging
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All the documentations
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Appropriate shipping methods
Product(s) sold through Alpha Go are serviced and supported by their manufacturers in accordance with any terms and conditions packaged with the products. We will not accept return of product(s) that are not comply with our policy or damaged during shipment to and from or misused by customer / shipping carrier or hold by custom.
If you need to return product(s) back to us for warranty, please contact us at alphagogamesmy@gmail.com or message us at our website or Facebook beforehand.Please ship back the product(s) to the original packaging with any accessories available in the original package. Failure to do so may invalidate the warranty itself.
For international sales order, the customershave to bear the return courier charges and any other cost incurred.